Shipping policy

SHIPPING POLICY

1. Company Information

This shipping policy is operated by Akangulcan LLC for the processing and delivery of all customer orders.

sales@disposablecigarettefilters.com

Akangulcan LLC
8 The Green Suite A
Dover, DE 19901
United States
Tel: +1 646 381 2081
Tax Identification Number / EIN: 38-416-9563

2. Order Processing Time

  • All orders are processed and dispatched within 2–3 business days.

  • Orders placed on weekends or public holidays are processed on the next business day.

  • Delays may occur if payment verification or address confirmation is required.

3. Shipping Times & Delivery

Shipping times vary based on the destination country:

Domestic (United States)

  • Estimated delivery time: 3–7 business days

  • Shipments are handled by trusted carriers such as USPS, UPS, or FedEx.

International Shipping

  • Estimated delivery time: 7–15 business days

  • Delivery may take longer due to customs clearance procedures in each country.

  • All customs duties, import taxes, and local charges are the responsibility of the customer.

4. Shipping Fees

  • Shipping fees are calculated automatically at checkout.

  • We may offer free shipping promotions during certain periods.

5. Order Tracking

  • Once your order has been shipped, a tracking number will be sent to your email address.

  • You can track the current status of your shipment using the tracking link provided.

6. Address & Delivery Issues

  • Customers are responsible for providing accurate and complete shipping information.

  • We are not responsible for delays caused by incorrect addresses.

  • Undeliverable packages returned by the carrier can be reshipped upon request (additional shipping fees may apply).

7. Damaged or Missing Items

  • Please check the condition of your package upon delivery.

  • If you receive a damaged, incomplete, or incorrect item, you must contact us within 48 hours.

  • After verification, we will offer a replacement or a refund.

8. Contact Us

For any questions or support regarding your order, please contact our customer service team:

Email: sales@disposablecigarettefilters.com
Phone: +1 646 381 2081